These terms cover how you use our website and buy from us. By placing an order, you’re agreeing to them.
This site is run by House of Elaya, [full legal/business name and registered address].
Reach us at Info@houseofelaya.com or [PHONE].
Please use the site lawfully, and don’t misuse it, copy our content, or interfere with how it works.
The text, images, and designs here belong to House of Elaya and can’t be reused without our permission.
We show products, colours, and prices as accurately as we can.
Since our fur is natural, exact colour and texture vary a little from piece to piece — that’s the nature of real fur, not a fault.
Prices are in USD ($) and can change.
If we spot an error on an order, we’ll get in touch before processing it.
Placing an order is an offer to buy; it’s confirmed once we accept it and email you.
We accept [PAYMENT METHODS — e.g., Visa, Mastercard, American Express, PayPal].
We may decline or cancel an order, for example if an item is unavailable or we suspect fraud, and we’ll refund anything you’ve paid.
Fur cut to your size and bespoke or customised jewellery are made specifically for you.
Once we start making them, these orders can’t be cancelled or returned unless they arrive faulty.
Please check your sizing and details before you confirm.
We ship worldwide, usually within four to six weeks, with tracking once the order is on the way.
Free shipping applies on orders over $100.
Any import duties or customs charges in your country are your responsibility.
Covered in our Refund & Returns Policy.
In short:
Most items can be returned within 50 days in original condition.
Return shipping is the customer’s responsibility unless the item is faulty.
Made-to-order and hygiene items are final sale.
Natural fur needs specialist cleaning, so please don’t wash or tumble-dry it at home.
Patch-test cosmetics before first use.
We can’t be held responsible for damage caused by improper care.
As far as the law allows, House of Elaya isn’t liable for indirect or knock-on losses from using the site or our products.
None of this removes the rights you have under [COUNTRY / STATE] consumer law.
How we handle your data is set out in our Privacy Policy.
We may update these terms from time to time.
Whichever version is live when you order is the one that applies.
These terms are governed by the laws of [COUNTRY / STATE], and any disputes go to the courts there.
Any questions, email Info@houseofelaya.com.
